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Help and FAQs

Ordering, Returns & Refunds

  1. Can I obtain a refund for a download?
  2. My order has been damaged in the post.
  3. I have ordered a download instead of a physical CD; what do I do?
  4. I ordered an incorrect version of a product
  5. I would like to change or cancel my order.
  6. Which payment methods do you accept?
  7. Can I place my order over the phone?
  8. Returning an unwanted item
  9. Do I need an account with Presto Music?
  10. The wrong item has arrived.

Despatch & Delivery enquiries

  1. Can I track my parcel?
  2. Chasing your delivery because of Royal Mail issues
  3. I have only received part of my order - is there a problem?
  4. My order is taking longer than I expected to arrive.
  5. What are your shipping and delivery charges?
  6. When can I expect to receive my order?
  7. When is a pre-order shipped?
  8. When will my order be processed and despatched?

Audio Downloads

  1. What are audio downloads?
  2. How many downloads do you have available?
  3. What is the sound quality of audio downloads?
  4. Is a booklet included when I purchase a digital download?
  5. Is the cover art included when I purchase a digital download?
  6. Can I gift a download to a friend or family member?
  7. Are all downloads available in my country?
  8. Can I use my download for commercial purposes?
  9. What is your returns policy on audio downloads?
  10. The item I want is only showing as a download, but I would like the CD.
  11. What is the difference between MP3 and FLAC?
  12. Do you offer Studio Quality/Hi-Res downloads?
  13. Can I download in ALAC or WAV?
  14. Do I need to register or open an account, so as to download?
  15. How do I purchase downloads from Presto Music?
  16. How do I find my purchased products?
  17. If my connection goes down while I'm downloading can I try again?
  18. Do I have to download immediately after purchasing?
  19. How long will it take to download a track?
  20. Do you have a Download Manager?
  21. How to download and install the Download Manager application
  22. I am having problems with Download Manager
  23. Can I download my music without having to use the Download Manager?
  24. Which audio playing software should I use?
  25. How do I add music to my iTunes library?
  26. What do I need to play Hi-Res downloads?
  27. How do I edit the metadata tags on my downloaded files?
  28. Working with FLAC files
  29. How do I burn my downloaded music to a CD?
  30. Offline playback via the Presto Music Streaming App
  31. My download is faulty

Streaming

  1. What is the Presto Music Streaming Service?
  2. How do I listen to the Presto Music Streaming Service?
  3. How many recordings are on your streaming service?
  4. Are booklets available to read on your streaming service
  5. Why would I stream with Presto Music?
  6. Can I listen to pre-release tracks on your streaming service?
  7. Can I create my own playlists on the streaming service?
  8. Can I listen to the streaming service offline, when not connected to the internet?
  9. Do you have an app for listening to the Presto Music Streaming Service?
  10. How do I download your Streaming apps?
  11. I would like to know more about your Desktop App.
  12. Can I use the apps to play music if I don't have a streaming plan
  13. Does the streaming service have Hi-Fi integrations?
  14. Can I listen to Presto Music on my Sonos system?
  15. How do I stream from the Presto Music App to Airplay compatible devices?
  16. How do I stream from the Presto Music App to Bluetooth speakers?
  17. Can I connect the Presto streaming service to my Hi-Fi system?
  18. Are composers and musicians fairly remunerated through the Presto Music streaming service?
  19. What are the Streaming Service terms and Conditions of Use?
  20. How do I change or upgrade my streaming plan?
  21. Can I gift a subscription to someone else
  22. How do I cancel my streaming subscription?
  23. Is the Presto Music Streaming service available in my country?
  24. General problems
  25. I am having a problem with faulty or missing audio

Presto Music Hi-Res Streamer

  1. Can you tell me more about the Presto Music Hi-Res Music Streamer?
  2. How do I set up the Presto Music Hi-Res Streamer?
  3. Using the streamer with bluetooth, hidden networks and VPNs
  4. The streamer was working but now my mobile/tablet device cannot see it.
  5. I have connected the streamer to my DAC via the optical output, but it doesn't play 192kHz / 24 bit albums. Why?

Sheet Music Downloads

  1. I would like to know more about your Sheet Music Downloads
  2. Where can I find a list of all your Sheet Music Downloads titles
  3. What are the benefits of Sheet Music Downloads?
  4. Can I use my Sheet Music Download on my tablet or laptop?
  5. Can I mark or annotate my sheet music download?
  6. Where can I find my Sheet Music downloads after I purchase them?
  7. Can I print my sheet music downloads multiple times?
  8. What is the watermarking for?
  9. There is a problem with my download, what do I do?
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